Fox Valley Values, Shop, dine, entertainment in Chicago far western suburbs

Front Desk Clerk/Night Auditor

Business Name:
My Place Hotel
Job Title:
Front Desk Clerk/Night Auditor
Description:

Join Our Team:

The Front Desk Representative is responsible for greeting guests, checking them in promptly and courteously, and ensuring guests are enrolled in the My Place loyalty program – Stay Rewarded. Completes necessary paperwork and uses computerized system to record accurate information. Operates the switchboard using proper phone etiquette and follows through appropriately with the content of the call.

Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Report to work on time and follow instructions from a supervisor.
  2. Must have very good customer service skills with both guests and treat co-workers with respect.
  3. Follow approved guidelines and procedures and accept feedback from supervisor.
  4. Greet guests and check them in and out using the computerized property management system. Compete all necessary paperwork for checking guests in and out, including guest registration
    card/folio, telephone charges, safe charges and any other necessary paperwork. Offer to enroll guests in Stay Rewarded and help with any potential troubleshooting. Requires standing 100% of the time. Must be able to reach to an approximate height of 48 inches.
  5. Operates the switchboard using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, recording and making guest wake-up calls. Must be able to reach to an approximate height of 36 to 42 inches. Able to operate a TDD (Telecommunications Device for the Deaf).
  6. And more.

To receceive a complete description, please call or visit us.   More details HERE

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